IBPS · Customer Service Associate

IBPS CSA — clerical-cadre recruitment.

Use the current IBPS CSA notice and participating-bank rules. Older Clerk-labelled papers remain historical practice material.

Exam overview

What this examination path includes.

IBPS Customer Service Associate (CSA) is the current clerical-cadre recruitment name for participating public-sector banks. Older published practice papers can still be labelled IBPS Clerk.

The notice for the chosen cycle controls eligibility, local-language rules, examination stages and allotment.

Eligibility

Check the exact post, year, and notification.

Graduation is usual; state/UT choice, local-language proficiency, age and documents are governed by the current CSA notice.

Important: This page is an orientation for students. The recruiting authority’s current notice, corrigenda, and official portal determine eligibility.

Selection process and subjects

Compare the main examination routes.

Examination or post Usual minimum qualification Selection process Main subjects
IBPS CSA (historically Clerk) Degree and state/local-language conditions in the notice. Preliminary and main online examinations, followed by provisional allotment and applicable verification. English, numerical/quantitative ability, reasoning, general/financial awareness and any notified computer component.

Previous-year papers

Practise with the relevant published paper subset.

Only reviewed records already published in the KSLC paper library appear below. A paper may include a question PDF, a memory-based question set, an answer key or reviewed solutions. Unavailable items are clearly marked as not published yet.

Source note: KSLC indexes previous-year papers for practice and revision. Copyright and official exam ownership remain with the respective examination authorities. When a record uses an official public source, use that authority's notice as final.

2 published paper records listed.

Exam Exam Date / Period Subject Question Paper Answers/Solutions
IBPS Clerk Prelims 5 December 2020 – Memory-based Paper 05-12-2020 Multiple sections 🔓 Memory-based paper Solutions
IBPS Clerk Prelims 8–9 December 2018 – Memory-based Paper 12-2018 Multiple sections 🔓 Memory-based paper Solutions

Browse all previous-year papers

Foundation preparation at KSLC

Build the common Class B, C, and D written-exam foundation.

KSLC’s general foundation route supports the recurring core used across many recruitment examinations: quantitative aptitude and arithmetic, reasoning, English, general awareness, current affairs, timed practice, revision planning, and performance review.

Exam-specific technical subjects, local language, typing, stenography, physical fitness, medical standards, interviews, and professional papers require separate preparation where the official notice includes them.

Authoritative references

Official sources used for this guide.

Last content review: . Re-check the current notice before applying.

Questions

Common questions about this examination path.

Why are older papers labelled IBPS Clerk?

The current route is called Customer Service Associate; historical Clerk-labelled papers retain their source-era titles.

Where is KSLC located?

KSLC is in Mawnianglah, near 7th Mile Taxi Stand, Upper Shillong, East Khasi Hills, Meghalaya 793009, and supports learners from nearby communities in North East India.

How can a student apply for a batch?

Students can use the Apply page to submit a self-enrolment application. The center reviews applications, payment details when applicable, and batch suitability before activating access.

What support does KSLC provide after enrolment?

Enrolled students can receive classroom guidance, study planning, course updates, online lessons, reading material, discussion support, and progress follow-up through the KSLC website.